Website Project Coordinator

As a Project Coordinator at Torro Media, you will own the client experience for our ongoing website support accounts. This role is the connective tissue between clients and our internal Web team — responsible for managing requests, maintaining clear communication, and making sure work gets done on time and to a high standard.

You’ll keep projects moving, clients informed, and teams aligned. That means managing workflows, flagging risks before they become problems, and holding yourself accountable for outcomes — not just task completion.

Location: Wilmington, MA [THIS IS NOT A REMOTE POSITION ]

Job Type: Full Time

Key Responsibilities:

Client Support & Coordination

• Serve as the primary point of contact for assigned website clients
• Manage incoming support requests, updates, and enhancements — documenting, prioritizing, and scheduling each one
• Build strong client relationships by setting clear expectations, providing accurate timelines, and communicating progress consistently

Project & Workflow Management

• Manage website projects from kickoff through launch, ensuring timelines, deliverables, and client expectations are met at every stage
• Maintain clear project documentation including scope, milestones, and status updates throughout the project lifecycle
• Onboard new website clients and document their ongoing website needs
• Coordinate recurring maintenance, updates, and improvement initiatives across client accounts
• Work with internal teams to plan and manage support tasks within client retainers or support agreements
• Monitor workloads and timelines to balance priorities across multiple clients simultaneously

Communication & Reporting

• Provide proactive updates to clients on support activities, completed work, and upcoming timelines — before they need to ask
• Schedule and facilitate check-ins or review meetings with support clients as needed
• Act as the liaison between clients and internal teams to clarify requirements, surface feedback, and keep everyone aligned
• Maintain organized records of client requests, updates, approvals, and support tasks
• Track support work and generate reports on workload, turnaround times, and client usage

Quality Assurance & Issue Management

• Review completed website updates to ensure accuracy, functionality, and alignment with client expectations
• Identify potential risks, recurring issues, or bottlenecks in ongoing support workflows
• Work with the Web team to resolve issues quickly and improve how support gets delivered
• Flag capacity concerns or patterns to leadership before they become problems

Team Collaboration

• Coordinate with design and development teams to ensure support requests are assigned and completed efficiently
• Identify opportunities to improve website performance, usability, or internal processes
• Take ownership of problems — not just flag them, but drive them to resolution
• Operate with an entrepreneurial mindset: take initiative, make the role your own, and contribute to what makes Torro better

Qualifications

• Bachelor’s degree in marketing, digital media, project management, or a related field
• Experience coordinating client work in a digital marketing, web, or agency environment
• Strong organizational skills with the ability to manage multiple clients and competing priorities simultaneously
• Excellent written and verbal communication skills
• Familiarity with project or task management tools such as Monday.com or Asana
• Working knowledge of CMS platforms including WordPress, HubSpot, and Shopify
• Understanding of website management and web design processes

Preferred Skills

• Experience supporting ongoing website clients or retainer-based accounts
• Familiarity with web design and development tools and platforms
• Understanding of digital marketing concepts and how websites support broader marketing goals

What We’re Looking For

• Someone who takes ownership, not just completes tasks
• Comfortable getting hands-on and executing when needed
• Proactive communicator who keeps clients and teammates informed without being asked
• Highly organized with sharp attention to detail across multiple accounts and timelines
• Accountable for outcomes, not just deliverables
• Able to operate in a fast-paced, agency environment with shifting priorities