Terms of Service

These Terms of Service ("Terms") govern your access to and use of websites, applications, digital tools, software, portals, forms, assessments, graders, calculators, artificial intelligence features, communications, and other products and services operated by or on behalf of Torro, LLC ("Torro," "Torro Media," "we," "us," or "our") that link to or reference these Terms (collectively, the "Services").

Please read these Terms carefully. By accessing or using the Services, creating an account, submitting a form, purchasing or subscribing to a Service, or otherwise indicating your agreement to these Terms, you agree to be bound by them.

If you do not agree to these Terms, you should not access or use the Services.

Torro, LLC
458 Main Street
Wilmington, Massachusetts 01887
United States
Email: privacy@torro.io

1. Scope of These Terms

These Terms apply to Torro-operated digital properties and Services, including, without limitation:

• Websites and landing pages;
• Contact and lead-generation forms;
• Website graders, SEO graders, audits, and assessment tools;
• Calculators, quizzes, questionnaires, and interactive tools;
• Artificial intelligence and machine-learning features;
• Chatbots and conversational tools;
• Client portals and project-management tools;
• User accounts and authenticated applications;
• File and document upload features;
• Reporting and analytics tools;
• Email and SMS communications;
• Subscription-based software or digital products;
• Free trials and paid digital services;
• Public or private sharing features;
• User-generated content features; and
• Future Torro-operated products or services that reference these Terms.

Certain Services may also have additional terms, order forms, proposals, statements of work, service agreements, licenses, or other agreements.

If a separate written agreement between you and Torro conflicts with these Terms, the separate written agreement will control with respect to the subject matter of that agreement.

2. Business and Client Services

Torro provides professional services that may include website design and development, hosting, search engine optimization, answer engine optimization, paid advertising, content, social media, video production, branding, analytics, consulting, digital strategy, software development, automation, and related marketing and technology services.

The specific scope, fees, timeline, deliverables, ownership rights, cancellation terms, payment obligations, and other conditions applicable to professional client work may be governed by a separate proposal, statement of work, order form, service agreement, or other written agreement between Torro and the applicable client.

These Terms do not replace or modify a separately executed client agreement except where that agreement expressly incorporates these Terms.

3. Eligibility and Authority

You may use the Services only if you are legally capable of entering into a binding agreement and your use of the Services is permitted by applicable law.

If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" include that entity.

Torro's general business and professional Services are not directed to children under the age of 13.

4. Accounts

Certain Services may require you to create an account.

You agree to provide accurate, current, and complete information and to keep your account information reasonably up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account, except to the extent caused by Torro's failure to exercise reasonable security practices.

You may not share credentials in a manner that circumvents account, subscription, licensing, or usage limitations.

You must notify Torro promptly if you become aware of unauthorized access to or use of your account.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You may not use the Services to:

• Violate any applicable law or regulation;
• Infringe the intellectual property, privacy, publicity, contractual, or other rights of another person;
• Upload or distribute malware, viruses, harmful code, or other destructive material;
• Attempt to gain unauthorized access to any account, system, database, server, or network;
• Interfere with or disrupt the security or operation of the Services;
• Probe, scan, or test vulnerabilities without authorization;
• Circumvent access controls, rate limits, usage limits, subscription restrictions, or security measures;
• Use automated systems to scrape or extract information in a manner that materially burdens or disrupts the Services;
• Impersonate another person or misrepresent your affiliation with another person or organization;
• Submit information that you do not have the legal right to provide;
• Use the Services to send unlawful, deceptive, abusive, threatening, harassing, defamatory, or fraudulent communications;
• Use the Services to facilitate illegal discrimination or other unlawful conduct;
• Use the Services to generate or distribute spam or unauthorized commercial communications;
• Reverse engineer, decompile, disassemble, or attempt to derive source code from proprietary portions of the Services except where such restrictions are prohibited by law;
• Copy, resell, sublicense, or commercially exploit the Services except as expressly authorized by Torro; or
• Use the Services in any manner reasonably likely to damage Torro, our clients, other users, or third parties.

Torro may investigate suspected violations and may suspend or terminate access where reasonably necessary to protect the Services, Torro, our clients, other users, or third parties.

6. User Content and Submissions

Certain Services may allow you to submit, upload, store, transmit, publish, or share information, files, images, videos, documents, spreadsheets, prompts, text, URLs, project materials, comments, reviews, or other content ("User Content").

You retain ownership of any rights you hold in your User Content.

By submitting User Content to the Services, you grant Torro a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, modify as technically necessary, and otherwise use that User Content solely as reasonably necessary to:

• Provide and operate the Services;
• Complete work or functionality you request;
• Provide support;
• Maintain, secure, troubleshoot, and improve the Services;
• Comply with applicable law;
• Enforce these Terms; and
• Perform other activities disclosed to you when the content is submitted.

You represent that you have all rights, licenses, permissions, and authority necessary to provide the User Content and permit Torro to process it as described in these Terms and our Privacy Policy.

7. Public and Shared Content

Certain Services may allow you to intentionally make content public or share it with other users through public pages, links, profiles, comments, projects, reviews, collaboration features, or similar functionality.

You understand that information you intentionally make public may be viewed, copied, stored, redistributed, indexed, or otherwise used by people outside Torro's control.

You should not publish or publicly share information that you wish to remain confidential.

8. Artificial Intelligence and Automated Features

Certain Services may use artificial intelligence, machine learning, automation, large language models, transcription technologies, or related technologies.

These technologies may be used to analyze information, generate reports, summarize content, transcribe communications, create recommendations, generate text or other materials, provide support, assist with research, automate workflows, or provide other requested functionality.

Torro may use third-party AI or technology providers in connection with these features.

AI-generated or automated outputs may be incomplete, inaccurate, outdated, misleading, or otherwise incorrect. You are responsible for reviewing and evaluating outputs before relying on or using them.

Unless expressly stated otherwise, AI-generated outputs are provided for informational and business-assistance purposes only and do not constitute legal, medical, financial, accounting, tax, investment, or other regulated professional advice.

You should not submit confidential, proprietary, regulated, or highly sensitive information into an AI-enabled Service unless the Service specifically requests that information and you have determined that you are authorized to provide it.

9. AI Transcription and Meeting Technologies

Torro may use artificial intelligence or other technologies to record, transcribe, summarize, or analyze meetings, telephone calls, video conferences, or other communications.

These technologies may be used for purposes such as documenting project requirements, creating meeting summaries, identifying action items, improving client support, maintaining records, training, and quality assurance.

Where required by applicable law, Torro will provide notice and/or obtain appropriate consent before recording or transcribing communications.

If you do not wish to participate in a recorded or transcribed communication, please notify Torro or the meeting organizer.

10. Intellectual Property

Except for User Content and materials expressly owned by a client under a separate written agreement, the Services and their contents are owned by Torro or our licensors and are protected by intellectual property and other laws.

This may include software, source code, object code, website layouts, designs, graphics, trademarks, logos, text, interfaces, features, templates, systems, processes, workflows, documentation, databases, and other materials.

Subject to these Terms, Torro grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose.

No ownership rights are transferred to you unless expressly provided in a separate written agreement.

11. Torro Trademarks

Torro, Torro Media, related logos, branding, trade dress, product names, service names, and other Torro identifiers are trademarks or proprietary identifiers of Torro, LLC.

You may not use Torro's names, trademarks, logos, or branding in a manner that falsely suggests sponsorship, endorsement, affiliation, or approval without our written permission.

12. Feedback

If you voluntarily provide suggestions, ideas, recommendations, or feedback regarding the Services, you grant Torro the right to use that feedback without restriction or compensation to you, provided that Torro does not publicly identify you as the source without permission unless otherwise permitted by law.

13. Fees and Payments

Certain Services may require payment.

Pricing, billing frequency, payment obligations, and other commercial terms will be disclosed before you complete the applicable purchase or may be contained in a separate agreement, proposal, order form, or invoice.

By purchasing a paid Service, you authorize Torro and our third-party payment providers to charge the applicable fees, taxes, and other disclosed charges using the payment method you provide.

Torro may use third-party invoicing and payment-processing services, including FreshBooks and other providers.

Payment information submitted through those providers is also subject to the applicable provider's terms and privacy practices.

Unless otherwise provided in a separate agreement or required by law, amounts properly charged for Services already provided are non-refundable.

14. Subscriptions and Recurring Billing

Certain Torro Services may be offered on a recurring subscription basis.

Before enrolling you in an automatically renewing paid subscription, Torro will disclose the material terms applicable to that subscription, which may include:

• The price;
• The billing frequency;
• The length of any initial term;
• Whether and how the subscription renews;
• Any applicable minimum commitment;
• The method for cancellation;
• Any cancellation deadline;
• Any material restrictions; and
• Any other material terms required by applicable law.

By affirmatively enrolling in an automatically renewing subscription, you authorize Torro or our payment provider to charge the applicable recurring fees until the subscription is canceled or otherwise terminated in accordance with the applicable subscription terms.

Cancellation methods and requirements will be disclosed at the time of purchase or in the applicable account interface or agreement.

Torro will provide a reasonably accessible cancellation mechanism and will process valid cancellation requests in accordance with the applicable subscription terms and applicable law.

Cancellation generally prevents future renewal charges but does not automatically entitle you to a refund for amounts already properly charged, except where required by law or expressly stated otherwise.

15. Free Trials and Promotional Periods

Certain Services may include a free trial, introductory period, promotional price, or other limited offer.

Before you enroll in an offer that will automatically convert into a paid subscription, Torro will disclose material terms of the offer, including when reasonably applicable:

• The duration of the free or promotional period;
• The price that will apply afterward;
• The billing frequency;
• Whether the subscription automatically renews;
• How to cancel; and
• Any other material restrictions.

Torro will obtain any consent required by applicable law before charging a payment method after a free trial or promotional period.

Where required by applicable law, Torro will provide applicable reminders or renewal notices.

16. Pricing Changes

Torro may change pricing for Services from time to time.

Pricing changes will not retroactively change amounts already properly charged.

For recurring subscriptions, Torro will provide any advance notice required by applicable law or the applicable subscription agreement before a pricing change takes effect.

17. Taxes

Fees may not include applicable taxes unless expressly stated otherwise.

You are responsible for applicable taxes associated with your purchase or use of the Services except for taxes imposed on Torro's net income.

18. SMS and Text Messaging

Certain Services may allow you to opt in to receive SMS or MMS messages from Torro.

By affirmatively opting in, you agree to receive the types of messages described at the point of consent.

Messages may include responses to inquiries, requested information, project communications, service notifications, account updates, reminders, support communications, alerts, and marketing messages where you have provided the required consent.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing Torro goods or services unless expressly permitted by applicable law.

You may opt out of applicable SMS communications by replying STOP. Where supported, reply HELP for assistance.

Torro may use third-party telecommunications providers, including RingCentral and similar providers, to deliver SMS communications.

Torro does not sell, rent, or share SMS opt-in information, mobile phone numbers, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Additional information about our handling of mobile information is available in our Privacy Policy.

19. Communications

By providing contact information to Torro, you agree that we may communicate with you regarding inquiries, requested Services, accounts, projects, transactions, support issues, administrative matters, and other matters relating to your relationship with Torro.

Marketing communications will be sent only where permitted by applicable law. You may unsubscribe from promotional email communications using the unsubscribe method provided in those messages.

Opting out of marketing communications does not prevent Torro from sending administrative, transactional, account-related, security, project-related, or other non-marketing communications where appropriate.

20. Third-Party Services and Integrations

The Services may interact with, link to, or integrate with third-party products, websites, applications, APIs, platforms, or services.

Third-party services are independently operated and may be subject to separate terms and privacy policies.

Torro is not responsible for the availability, security, accuracy, policies, or practices of third-party services that we do not control.

Your use of third-party services is at your own discretion and may require your agreement to the third party's separate terms.

21. Client and Third-Party Data

Certain Services may allow clients or users to connect third-party platforms, accounts, APIs, advertising accounts, analytics systems, CRM systems, websites, databases, or other data sources.

You represent that you have the right and authority to authorize Torro to access and process any information made available through those systems.

You are responsible for complying with the terms, permissions, and legal requirements applicable to third-party accounts or data sources you connect to the Services.

22. Privacy

Torro's collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference and is available at: https://torro.io/privacy-policy.

23. Availability and Changes to the Services

Torro may modify, improve, update, replace, suspend, or discontinue features of the Services from time to time.

We do not guarantee that every feature will remain available indefinitely or that every Service will operate without interruption.

Where a material change affects a paid Service, Torro will provide any notice or remedies required by applicable law or a governing written agreement.

24. Beta, Preview, and Experimental Features

Certain features may be designated as beta, preview, experimental, early access, or similar.

These features may be incomplete, contain errors, change without notice, or be discontinued.

You should not rely on experimental features for critical operations unless Torro expressly confirms otherwise in writing.

25. No Guaranteed Marketing or Business Results

Marketing, advertising, SEO, AEO, content, website, analytics, consulting, AI, and related Services involve factors outside Torro's control.

Unless expressly guaranteed in a separate written agreement, Torro does not guarantee:

• Specific search engine rankings;
• Placement in AI-generated answers;
• Specific traffic levels;
• Specific lead volume;
• Specific conversion rates;
• Specific advertising performance;
• Specific revenue;
• Specific social media performance;
• Specific business outcomes; or
• Continued availability of third-party platforms, algorithms, APIs, or features.

Search engines, social networks, advertising platforms, AI systems, browsers, operating systems, and other third parties may modify their technologies, rules, algorithms, policies, pricing, or functionality at any time.

26. Informational Tools and Estimates

Reports, scores, grades, estimates, audits, forecasts, calculators, recommendations, and other informational outputs generated by the Services are based on available information, assumptions, automated systems, and other inputs.

Such outputs are estimates or informational tools and are not guarantees of future performance, outcomes, accuracy, or completeness.

27. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT, TORRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT.

TORRO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF HARMFUL COMPONENTS, OR THAT ALL INFORMATION OR OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PARTICULAR PURPOSE.

NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

28. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TORRO AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TORRO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR FREE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

FOR A PAID DIGITAL SERVICE GOVERNED SOLELY BY THESE TERMS, TORRO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THAT SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO TORRO FOR THAT SERVICE DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

If you have a separate written agreement with Torro containing a different limitation of liability, the limitation in that agreement will control.

Some jurisdictions do not allow certain limitations of liability, so some of the limitations above may not apply to you.

29. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Torro and its members, officers, employees, contractors, affiliates, and agents from claims, damages, losses, liabilities, costs, and reasonable attorneys' fees arising from or related to:

• Your unlawful or unauthorized use of the Services;
• Your violation of these Terms;
• Your User Content;
• Your infringement or violation of another person's rights;
• Information or data you provide without sufficient authority; or
• Your violation of applicable law.

This section does not require you to indemnify Torro for liability caused solely by Torro's own unlawful conduct where such indemnification would be prohibited by law.

30. Suspension and Termination

You may stop using the Services at any time, subject to any contractual, subscription, cancellation, or payment obligations that apply.

Torro may suspend or terminate access to a Service where reasonably necessary, including if:

• You materially violate these Terms;
• You fail to pay amounts when due;
• Your use creates a security or legal risk;
• Your use materially interferes with the Services;
• We are legally required to do so;
• A third-party dependency necessary to provide the Service becomes unavailable; or
• We discontinue the applicable Service.

Where reasonable under the circumstances, Torro may provide notice and an opportunity to cure a violation before termination.

31. Effect of Termination

Upon termination of your access, rights granted to you under these Terms will end except for provisions that by their nature should survive.

Provisions relating to intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, and other provisions that reasonably should survive will remain effective after termination.

Data retention and deletion following termination will be handled in accordance with our Privacy Policy, applicable written agreements, and applicable law.

32. Copyright Complaints

Torro respects intellectual property rights.

If you believe material made available through a Torro-operated Service infringes your copyright or other intellectual property rights, please send sufficient information regarding the claimed infringement to: privacy@torro.io.

Your notice should identify the protected work, the allegedly infringing material, where the material is located, your contact information, and any other information reasonably necessary for Torro to investigate the request.

33. Electronic Communications and Signatures

You consent to conducting transactions and receiving agreements, notices, disclosures, and other communications electronically where permitted by law.

Your electronic acceptance of these Terms, including through a checkbox, button, account registration, electronic signature, or similar affirmative action, may constitute your agreement to these Terms.

You are responsible for maintaining a device and internet connection capable of accessing electronic communications.

34. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where applicable law requires otherwise.

35. Venue

Unless a separate written agreement provides otherwise or applicable law requires a different forum, any legal action arising out of or relating to these Terms or the Services shall be brought in a state or federal court located in Massachusetts having jurisdiction over the dispute.

You and Torro consent to the personal jurisdiction of those courts, subject to any rights that cannot legally be waived.

36. Informal Dispute Resolution

Before filing a legal action relating to the Services, we encourage you to contact Torro so that we can attempt to resolve the issue.

You may send a written notice describing the dispute to:

Torro, LLC
Attn: Legal Notice
458 Main Street
Wilmington, Massachusetts 01887
United States
Email: privacy@torro.io

Nothing in this section prevents either party from seeking immediate relief where reasonably necessary to protect intellectual property, confidential information, security, or other rights.

37. Compliance With Laws

You are responsible for complying with laws applicable to your use of the Services.

Torro may take actions reasonably necessary to comply with applicable laws, regulations, court orders, subpoenas, government requests, platform rules, or other legal obligations.

38. Export and Sanctions Compliance

You may not use the Services in violation of applicable export-control, economic-sanctions, or trade-restriction laws.

You represent that your use of the Services is not prohibited by applicable U.S. trade or sanctions laws.

39. Force Majeure

Torro will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, internet or telecommunications failures, power outages, cyberattacks, governmental actions, labor disruptions, public-health emergencies, third-party service failures, cloud-provider outages, platform outages, or similar events.

40. No Waiver

A failure by Torro to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

41. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

42. Assignment

You may not assign or transfer these Terms or your rights under them without Torro's prior written consent, except where applicable law provides otherwise.

Torro may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, corporate restructuring, or similar business transaction.

43. No Third-Party Beneficiaries

Except where expressly stated otherwise, these Terms do not create rights for any person or entity other than you and Torro.

44. Entire Agreement

These Terms, together with our Privacy Policy and any applicable product-specific terms, constitute the agreement between you and Torro concerning your use of the Services, except where a separate written agreement governs.

45. Changes to These Terms

Torro may update these Terms from time to time to reflect changes to our Services, business practices, technologies, legal requirements, or other circumstances.

When we update these Terms, we will update the "Last Updated" date at the top of this page.

If changes materially affect your rights or obligations, we may provide additional notice or obtain renewed acceptance where required by applicable law.

Changes will apply prospectively as required by applicable law.

46. Contact Us

If you have questions regarding these Terms, please contact:

Torro, LLC
Attn: Legal Notice
458 Main Street
Wilmington, Massachusetts 01887
United States

Email: privacy@torro.io