<img alt="" src="https://secure.rate8deny.com/219258.png" style="display:none;">
Not sure what you need? Let's chat!

Communication Policies

To keep the rodeo running smoothly, we've rounded up some communication guidelines below.

Preferred Communication Channel

Giddy up! Our primary way to stay in touch is through Monday.com. Each client gets their own dedicated project board—our digital corral—where all updates, feedback, and queries should be posted.

The Torro team will acknowledge receipt to all messages within 24-48 hours during business hours and wrangle up any next steps (as long as it’s posted within Monday.com).

Managing Feedback Delays

Keeping up the pace is key! Delays in your feedback might slow down our stampede. If you anticipate any delays in providing feedback, please let us know as soon as possible so we can adjust our plans and keep the herd moving smoothly. Remember, if you miss your feedback deadlines, it might mean we can’t meet the project finish line on the originally agreed upon date.

Turnaround Expectations

For each deliverable, we’ll let you know how long we expect it to take. We aim to overdeliver, always trying to wow you with our lasso skills!

Office Hours

Our hours are from 9:00 AM to 5:00 PM, Monday to Friday. Messages sent after hours will be rounded up the next business day. Note that the Torro bulls are off on national holidays and weekends.

Emergency Work Rates

Need something quick? We’re ready to jump into the rodeo ring! Just remember, rates for emergency tasks are double our standard fee.

Handling Project Delays Due to Client Non-Response

If we’re bucked off track due to a lack of timely response from your side, here’s how we’ll get back in the saddle:

  • Notify the Client: We'll send a formal notification to let you know about the delay and how it might affect the project timeline.
  • Schedule a Review Meeting: We'll set up a time to chat about the project status and adjust timelines and expectations if needed.
  • Adjust Project Milestones: We’ll recalibrate the milestones depending on the delay and what’s left to deliver.
  • Implement a Contingency Plan: For repeated delays, we'll pull out our contingency plan to make sure we prioritize tasks and manage resources like a well-oiled stagecoach.

By sticking to the policies outlined above, we aim to provide top-notch service while respecting the needs of our team. We’re looking forward to a successful partnership and a smooth ride together!

Connect with Our Team

Want to discuss your goals? Let's chat.
Contact Us